Return & Refund Policy

Last Updated: August 2, 2026

At Shopixa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be returned with its original packaging, tags, and accessories.

• Proof of purchase (order confirmation or invoice) is required.

Non-Returnable Items

The following items are not eligible for return:

• Personal care or hygiene products

• Customized or personalized products

• Gift cards

• Products damaged due to misuse or improper handling

• Products marked as "Final Sale" or "Non-Returnable"

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number

• Photos/videos of the product

• Photos of the packaging

We will review your request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–7 business days.

• The refund will be credited to your original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the required account details are provided.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was delivered.

Return Shipping

If the return is due to our mistake (wrong or defective item), we will bear the return shipping cost.

If the return is due to a change of mind, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Shopixa

Email: support@shopixa.co.in

Phone: +91 9503405631

Website: https://shopixa.co.in